Thank you for choosing Zaaraq as your preferred online shopping destination. We strive to provide you with a convenient and reliable delivery service. Please read our delivery policy carefully to understand the terms and conditions regarding the delivery of your orders.
1. Delivery Options
We offer two delivery options for our customers:
a. My Carrier Next Day Delivery:
- Available for customers living within a 15-mile radius of Cardiff and Newport.
- Orders placed before 5 pm will be delivered the next day.
- Delivery charge: £5.
b. Partners Delivery:
- Available for customers across the UK.
- Delivery is fulfilled by our trusted delivery partners.
- Delivery time: 3-5 days.
- Delivery charge: £3.
2. Cash on Delivery
Customers living within the 15-mile radius of Cardiff and Newport have the option to choose Cash on Delivery. This means you can pay for your order in cash when it is delivered to your doorstep.
3. Free Delivery
We offer free delivery for orders totaling £100 or more. This applies to both My Carrier Next Day Delivery and Partners Delivery options.
4. Delivery Exceptions
Please note that there may be certain areas or products that are exempt from our delivery services. We will notify you during the checkout process if your location or selected products are not eligible for delivery.
5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Delivery Delays
While we make every effort to ensure timely delivery, there may be circumstances beyond our control that could cause delays. If your order is delayed, we will promptly inform you and provide updates on the expected delivery time.
7. Delivery Address
Please ensure that you provide accurate and complete delivery address details during the checkout process. We will not be held responsible for any delivery issues or delays resulting from incorrect or incomplete address information provided by the customer.
8. Delivery Charges and Payment
Delivery charges will be clearly displayed during the checkout process. Payment for the delivery charges, as well as the total order amount, must be made in full before the delivery is dispatched.
9. Returns and Refunds
For information on returns and refunds, please refer to our Returns Policy.
10. Contact Us
If you have any questions or concerns regarding our delivery policy, please contact our customer support team. We are here to assist you and provide further assistance.
Note: This delivery policy is subject to change without prior notice. Please review the policy periodically for any updates or modifications.