At ZAARAQ, we want you to be completely satisfied with your purchase of clothing and accessories. We understand that sometimes you may need to return or exchange an item. This return policy outlines our guidelines for returning products and seeking refunds or exchanges specifically for clothing and accessories.
1. Eligibility for Returns:
To be eligible for a return or exchange, the clothing or accessory item must be unworn, unused, in its original condition, and with all tags and labels attached. Please note that for hygiene reasons, certain items such as underwear, swimwear, and earrings may not be eligible for return. Please check the product description or contact our customer support for specific return eligibility.
2. Return Process:
If you wish to return or exchange a clothing or accessory item, please contact our customer support within 14 days of receiving the item to initiate the return process. Our customer support team will provide you with instructions on how to proceed with the return. Please note that we may require proof of purchase, such as the order number or receipt, to process your return or exchange.
3. Return Shipping:
The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. We are not responsible for any lost or damaged items during the return shipping process.
4. Refunds and Exchanges:
Upon receiving the returned item, we will inspect it and notify you of the status of your refund or exchange. If the return is approved, we will initiate a refund to your original payment method or provide you with store credit, depending on your preference. In the case of an exchange, we will ship the requested replacement item once the returned item has been received and processed.
5. Refund Processing Time:
The time it takes for your refund to be processed may vary depending on your payment method and financial institution. Please allow 5 days for the refund to be reflected in your account.
6. Non-Returnable Items:
Certain clothing and accessory items are non-returnable, including but not limited to:
- Underwear and swimwear
- Earrings and other pierced jewelry
- Customized or personalized items
- Final sale or clearance items
7. Damaged or Defective Items:
If you receive a damaged or defective clothing or accessory item, please contact our customer support immediately. We will work with you to resolve the issue and provide a replacement or refund as appropriate.
8. Return Exceptions:
In certain cases, exceptions to our return policy may be made at our discretion. If you have any special circumstances or requests regarding a return, please contact our customer support to discuss your situation.
9. Customer Support:
If you have any questions or need assistance with a return, please contact our customer support team. We are here to help and will provide you with the necessary guidance to ensure a smooth return process.
Please note that this return policy is subject to change without prior notice. We encourage you to review our return policy before making a purchase. For more detailed information, please refer to our Return Policy page on our website.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We value your satisfaction and will do our best to assist you with any return or refund inquiries.